bg122 Privacy Policy — Your Information Is Safe With Us

1 Introduction

bg122 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect when you use the bg122 website, how that information is used, and what measures we take to protect your data.

In this policy, the words "we", "our", and "bg122" refer to the organization that operates the bg122 platform. "You" and "user" refer to any person who is registered on or visits our platform.

By creating an account on bg122 or using our services, you are agreeing to the terms of this privacy policy. Please read this policy in full. If you do not agree with any part of this policy, please refrain from using our services.

2 What Information We Collect

We collect several types of information to operate the bg122 platform. Each category is described in detail below:

2.1 Personal Identification Information

During account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may use the platform)
• Email address
• Mobile number
• Preferred language and country

2.2 Financial Information

To process transactions, we collect information related to payment methods. This includes bKash, Nagad, Rocket, or Upay account numbers, transaction history, and records of deposits and withdrawals. However, no complete bank account numbers or payment card details are stored on our servers.

2.3 Technical Information

When you use bg122, we automatically collect the following information:

• IP address and device information
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect and analyze gaming history, bet amounts, win and loss records, and time spent on the platform.

3 Purpose of Data Collection

bg122 uses your personal information for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Providing gaming services, promotional offers, and bonuses.
• Transaction Processing: Safely completing deposit and withdrawal requests.
• Customer Support: Resolving your issues in Bengali via 24/7 live chat.
• Security and Fraud Prevention: Detecting and preventing unauthorized account use, fraud, and suspicious activity.
• Legal Compliance: Complying with applicable laws and regulations and providing required information to regulatory authorities.
• Service Improvement: Analyzing user experience to improve platform performance.
• Responsible Gaming: Identifying problematic gaming behavior and providing appropriate support.
• Communication: Sending important updates, policy changes, and promotional information.

4 Data Storage and Security

bg122 uses industry-standard technology and practices to protect your privacy. The key aspects of our security measures are outlined below:

4.1 Encryption Technology

The bg122 platform uses SSL (Secure Sockets Layer) encryption technology. This ensures that all information transmitted between your browser and our servers remains encrypted and cannot be read or altered by third parties.

4.2 Server Security

Our data servers are housed in secure data centers. Access to servers is strictly controlled, and only authorized staff can access the necessary information. Regular security audits are conducted.

4.3 Data Retention Period

We retain your personal information for as long as necessary. Even after an account is closed, some information may be retained for a specific period to meet legal obligations. Unnecessary information is regularly deleted in a secure manner.

5 Sharing Information with Third Parties

bg122 does not sell or rent your personal information. However, in the following circumstances we may share necessary information with selected third parties:

• Payment Processing Services: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology Service Providers: Game developers and software providers may use limited information to operate the platform.
• Legal Requirements: We are legally obligated to provide information in response to a court order or a valid request from a government authority.
• Fraud Prevention: Limited information may be shared with security partners to help detect fraud or misuse.

When sharing information with any third party, we ensure that they also follow appropriate data protection practices and use the information only for the specified purpose.

6 Cookie Policy

The bg122 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us remember your preferences.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining a login session.
• Functionality Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Collect statistics to understand how users interact with the site.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling cookies may prevent some features of bg122 from working correctly.

7 User Rights

As a user of bg122, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will endeavor to respond to your request within 30 working days.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Contact us via 24/7 live chat or email.

7.3 Right to Close Your Account

You may request to close your bg122 account at any time. After the account is closed, we will not process any further information beyond what is required by legal obligations.

7.4 Opt Out of Marketing Communications

If you no longer wish to receive our promotional emails or other marketing communications, click the unsubscribe link in any email or contact us directly.

8 Protection of Minors

bg122 is operated for persons aged 21 and above only. We never knowingly collect personal information from minors. An age verification process is followed during account registration.

If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information. If you become aware of such an incident, please contact us.

9 International Data Transfers

bg122 is a Bangladesh-focused platform. However, your information may be transferred to servers located outside Bangladesh in order to provide certain technical services. Where information is transferred internationally, we ensure that equivalent data protection measures are maintained.

10 Response to Security Breaches

Despite the highest security measures being in place, if a data breach occurs, bg122 will take the following steps:

• Launch an internal investigation immediately after the incident is identified.
• Notify affected users as quickly as possible.
• Assess the extent of the breach and take steps to contain the damage.
• Notify the relevant authorities where applicable.
• Take the necessary steps to prevent such an incident from occurring in the future.

11 Policy Changes

bg122 reserves the right to update or change this privacy policy at any time. In the event of any significant change, we will notify you in advance by email or through a notice on the platform.

Continuing to use bg122 after a change has been made will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will evaluate your request properly and respond in the fastest time possible.

We take all your requests seriously and believe in the principle of transparency. bg122 is always committed to protecting your right to privacy.